Unite AI chatbots and support teams for a better collaboration, not competition
Dive in the future of customer service where chatbot software, empowered with artificial intelligence, ally with human's emotional intelligence to change the way businesses handle conversational experiences.
14 days free trial — All Crisp features — No card required
Uncover the secrets to a revolutionized experience
Tangible productivity gains
Efficiently collect customer data by streamlining information gathering, helping you to understand your customers' needs and preferences, leading to more personalized and effective interactions when humans have taken the lead.
Seamless conversations' handover
AI-guided resolutions
Flexibility by design
Explore our omnichannel chatbot solution
Fun on any channel, at the speed of a conversation
Proactive and tailor-made interactions that delights customers
Get 20% more conversations using proactive messages
Create personalized interactions and craft unique, multilingual workflows that resonate with all your audiences across all your channels. With Crisp chatbot builder you can deliver precisely timed messages to meet your customers' needs, elevating engagement to new heights.
Multilingual and multichannel, in a few clicks
Excel in multilingual conversations with custom chatbot experiences. Seamlessly connect with a global audience, communicating effortlessly in their language. Elevate user experiences, broaden your reach, and nurture international connections through multilingual chatbot interactions.
Transition elegantly between bots and teams
Humans and chatbots are complementary because they offer powerful synergies and expertise. Chatbots excel at handling routine queries efficiently, while agents bring empathy, problem-solving skills, and a human touch to complex or emotionally charged interactions.
A virtual assistant that speaks and sound like you do
Answers Snippets
Made to train the AI on everything that is not accessible publicly. It is the perfect feature to improve your AI on a weekly basis after analyzing what went wrong. Accessible through Q&A format, companies can add up to 1000 letters for each questions and answer, in a multilingual format.
AI that understands, workflows that control, agents that resolves
Build an AI Agent that fits your company's playbook, understands intent, controls workflows, and resolves conversations.
AI Agent behaviors derived from your own playbooks
Turn your tool stack into customer support intelligence
Build meaningful chatbot scenarios
Leverage a chatbot API to build an AI Chatbot
Want to go deeper than the usual chatbot platform? Modern solutions like Crisp let you craft AI-native workflows using a dedicated chatbot API. Available in 5 different API libraries, we've made it easier for you to connect your data to our customer service platform. Simply connect a third-party LLM tool such as Dialogflow, OpenAI, Llama or Claude to bring AI to your customer experience!
// Receive a message from a visitor
CrispClient.on("message:send", async (message) => {
const sessionId = message.session_id;
const userMessage = message.text;
const response = await openai.chat.completions.create({
model : "gpt-4o",
messages : [{ role: "user", content: userMessage }]
});
const aiReply = response.choices[0].message.content;
CrispClient.website.sendMessageInConversation(
message.website_id, sessionId,
{
type : "text",
content : aiReply,
from : "operator",
origin : "chat"
}
);
});
Identity verification
Confirm identity before sensitive actions
Use MCP-powered verification to ensure only authorized users can access protected data or trigger critical actions. Before sharing invoices, exporting account data, or updating billing details, your AI Agent can request secure identity confirmation, preventing unauthorized access and reducing operational risk.
MCP connection
Connect the AI agent to the tools that run your business
Extend your AI with secured tools by connecting the systems that power your business. Select which tools the AI support chatbot can access, define how they’re triggered, and enable controlled actions across billing, ecommerce, CRM, or internal APIs, without writing a single line of code.
An AI chatbot for your inbound messages, powered by the model you choose
Connect ChatGPT, Claude, Mistral, Gemini, or Crisp self-hosted models to trigger automated answers empowered by artificial intelligence
Test before you trust
OpenAI – ChatGPT 4.5OpenAI
Anthropic
Google
Mistral
Hosted by Crisp
Test your AI Agent here:
Messages
Fetching ...Fetching ...
See how it behaves in real-world scenarios
Shape how your AI sounds, from concise and direct to detailed and consultative
Artificial intelligence and natural language processing are not just buzzwords
Hi, I was charged twice this month. Can you check my billing and make a refund for second one?
Hi there, I'm so sorry that happened. I just double checked and it seems there were two charges from March 1st — looks like one was a duplicate payment. I've issued a refund, it should be visible after 2-3 business days once the bank process the payment.
Resolve more support conversations automatically
Not all your workflows should embed artificial intelligence
Custom AI that acts and sounds just like you do
How AI removes work from your support team
AI can resolve up to 60% of repetitive support questions automatically.
Significant things you wouldn't want to miss
Enterprise-grade security
Benefit from state-of-the-art security measures to guarantee optimum protection for your data.
Up to 30 days free trial
Unlock up to 30 days of trial through advanced features' configuration.
Continuous training
Gain from a custom AI model trained specifically on your own data.
Still doubting?
Compare leading chatbot providers
See which chatbot software fits the best for your company. We've made it easy for your business to compare automated chatbots.
Intercom
Freshdesk
Tidio
Drift
Smartsupp
Crisp
| Intercom | Freshdesk | Tidio | Drift | Smartsupp | Crisp | |
|---|---|---|---|---|---|---|
Custom LLM | ||||||
Multilingual AI | ||||||
Chatbot API | ||||||
Chatbot builder | ||||||
Multichannel | ||||||
| See detailed comparison | Learn more | Learn more | Learn more | Learn more | Learn more |
See their testimonials and reviews about AI Chatbots
Emma
Crisp has been amazing and the first thing that really attracted me to, as a techy, was the size of the chat widget.
We chose Crisp from the begining because of its flexibility and level of automations it allowed.
We really enjoy being able to play with the possibility of the api, so much that it has become a mini-backoffice for us.
Hoxton Mix
Reedsy
Crisp has become a central asset for Reedsy, empowering the team to provide fast, personalized responses and make customer support more effective through AI-powered solutions.
What is an AI chatbot for customer service?
An AI chatbot software is a sophisticated tool designed to automate repetitive interactions on websites, mobile apps, and social media platforms such as WhatsApp, Messenger, Instagram, Telegram or SMS for example. Utilizing artificial intelligence, these bots can understand and process user queries in natural language, providing instant, relevant responses around the clock. They are capable of handling a wide range of tasks, from answering frequently asked questions and guiding users through website navigation to assisting with transactions and booking appointments.
AI customer service chatbot leverages machine learning algorithms to improve its interactions over time, learning from past interactions and data to enhance its understanding of customer queries and improve its responses.
Modern AI Support Chatbot solutions leverages other data sources to improve interactions such as websites, helpdesk content, 3rd-party tools, and other custom sources coming from the very specific companies' playbooks. This ability to learn and adapt makes AI chatbots a powerful asset for companies aiming to provide high-quality, efficient customer service without the need for constant human intervention.
What are the benefits of an AI chatbot?
Support chatbot and agents work better as a team. Combined, they whizz through more interactions, more efficiently. Integrating automated chatbot software into a conversational support experience means that the end user gets a quick, slick experience, without any friction or frustration. The customer starts off talking to a bot and once the problem is identified, the user is escalated toward the right team seamlessly, or not. Chatbots help your team save time and bring back efficiency within your customer service. With the amazing artificial intelligence revolution led by OpenAI and ChatGPT, companies can now benefit from dope chatbot experience like never before, at a fraction of the cost. With the extraordinary efficiency of MCPs, chatbots can now access advanced data sources to not only automate conversations, but also to automate tasks within the company's workflows.
What are the types of AI chatbots?
There are three main types of AI chatbots. Scripted chatbots follow a predefined set of workflows, guiding customers through fixed decision trees. NLP chatbots use artificial intelligence to interpret user input, understand the actual request, and construct the most accurate answer before responding. Social messaging chatbots run directly inside messaging apps like WhatsApp, Messenger, or Slack, often built on the same scripted or NLP logic. Most modern platforms combine these approaches, using scripted flows for simple requests and NLP for anything more nuanced.
AI chatbots also differ by who they're built for. Customer-facing chatbots sit on your website or messaging channels and interact directly with visitors, answering questions or resolving issues without any agent involved. Internal chatbots, on the other hand, work alongside your support team rather than replacing them — surfacing suggested replies, summarizing conversations, or drafting answers directly inside the shared inbox, so agents resolve tickets faster instead of writing every response from scratch.
Criteria to watch for when you choose your next chatbot provider
These 6 assets are here to help companies navigate the competitive landscape of AI automated bots for customer service.
Make sure your next provider checks these boxes!
With the explosion of artificial intelligence and large language models, companies have to make sure they choose the right chatbot solution for their company. To help businesses in the process, we've gathered 6 key factors.
Aggregation
Aggregation in AI chatbots is pivotal as it allows the consolidation of data from multiple sources into one model, enhancing the bot's understanding and enabling personalized and consistent answers across companies' communications channel. This data approach simplifies continuous learning for improved answers over time. The result is a more accurate, and satisfying customer experience enabled by diverse data sources being connected to the AI model.
Customization
Autonomy
Reporting
Omnichannel
Cost
How does it work?
1Connect data sources to the AI model
2Embed AI shots to your bot scenario
3
